Frequently Asked Questions
When do I get the Digital Cards and access to The Vault?
The Digital Cards and how to access The Vault are emailed to you right after checkout, so you can get started right away without having to wait for your physical deck.
Do you ship to my country?
We ship to the US, Canada, UK, Australia, New Zealand, and Europe.
You’re based in the UK - will there be customs charges on my order?
We have fulfilment centres in the US, UK or Europe. So if you are ordering within these zones - there is no customs charge. If you're ordering outside of these zones (e.g. Australia) - customs charges should be minimal, if non-existant as we declare the cost price of the physical deck, not the full retail price of everything (The Vault + Digital Cards, etc).
Do you do discounts for non-profits / educational institutions / students?
Yes! Get in touch at firstname.lastname@example.org with your credentials (non-profit status or student ID) and we will arrange a discount for you.
Do you really have a 10x return on investment gurantee?
Yup. If within a year you have used the cards and video tutorials to a reasonable degree and you haven’t found the outcomes from using them are worth at least 10x what you paid, we’ll refund you in full - and you can keep the deck.
Can I get an invoice?
Totally! After making a purchase we will automatically email you a receipt. That email will include a link to generate a more detailed invoice that can include your company information, should you need that for tax purposes.
Will the Digital Cards work in the software I use?
The Digital Cards are compatible with: Miro, MURAL, FigJam, PowerPoint, Jamboard, Whiteboard. Pretty much any software that allows you to play images. The Pip Deck comes in three formats: The super-premium physical deck. A lightweight PDF. And JPG images of the front and back of each card. The images are organised in folders inside a .ZIP file so you can easily navigate to the right card.
Can I upgrade to the Complete Package or Bundle later?
Of course! Shoot us an email at email@example.com and we'll sort you out.
What if I decide it’s not for me?
No problem at all! Email us at firstname.lastname@example.org within 100 days and we'll refund you in full, no questions asked.