Effective Date: 20th December 2024

Contents

• 1. About us
• 2. Our contract with you
• 3. Placing an order and its acceptance
• 4. Our goods
• 5. Returns
• 6. Delivery, transfer of risk and title
• 7. International delivery
• 8. Price of goods and delivery charges
• 9. How to pay
• 10. Our warranty for the goods
• 11. Intellectual Property
• 12. Our liability
• 13. Termination
• 14. Events outside our control
• 15. Communications between us
• 16. General

Terms which apply to the purchase of physical cards (Goods)

1. About us

1.1 Company details

Chxrles LTD (company number 11587388) (we and us) is a company registered in England and Wales and our registered office is at 3 Torquay Grove, Stockport, United Kingdom SK2 7BB. Our VAT number is GB311600660. We operate the website https://pipdecks.com (Website).

1.2 Contacting us

To contact us you may email us at support@pipdecks.com or text us via WhatsApp at +19255280384. For instructions as to how to give us formal notice of any matter under the Contract please see paragraph 15.2.

1.3 Your attention is particularly drawn to the following paragraphs:

• Placing an order and its acceptance (Paragraph 3)
• Returns and exchanges (Paragraph 5)
• Price of goods and delivery charges (Paragraph 8)
• Our warranty for the goods (Paragraph 10)
• Intellectual property (Paragraph 11)
• Our liability (Paragraph 12)
• Termination (Paragraph 13)

1.4

These Terms should be read alongside our Privacy Policy.

2. Our contract with you

2.1 Our contract

These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

2.2 Entire agreement

The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3 Language

These Terms and the Contract are made only in the English language.

3. Placing an order and its acceptance

3.1 Placing your order

Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

3.2 Correcting input errors

Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 Acknowledging receipt of your order

After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraph 3.4.

3.4 Accepting your order

Our acceptance of your order takes place when we send the email to you to accept it (Order Confirmation), at which point the Contract between you and us will come into existence.

3.5

We will send you an email to confirm when the Goods have been dispatched (Dispatch Confirmation).

3.6 If we cannot accept your order

If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4. Our goods

4.1

The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.

4.2

The packaging of your Goods may vary from that shown on images on our site.

4.3

We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

5. Returns

5.1

You may return or exchange Products within 30 days of delivery under our 30-day return policy. Please note that the Goods to be returned must returned in their original condition.

5.2

You may also request to receive an exchange or refund in the event that the Goods you have received from us are 'defective' and do not comply with the warranty which we give in respect of the Goods. Please see paragraph 10 for more information.

5.3

To initiate a return or an exchange, you must either:

1. contact our customer support team at support@pipdecks.com; or
2. follow the return instructions provided in the email you receive from us containing your order tracking link.

5.4

You will then receive instructions from us for shipping the returned item once your return or exchange request is processed by us. This will include the relevant return address. Currently, we are unable to provide pre-paid shipping labels. When returning the Goods to us, we recommend using a shipping service which allows you to track the Goods. You should also request that the Goods are signed for upon delivery.

5.5

Once we have received and inspected your returned Good(s), we will send you an email to notify you that we have received your returned Good(s) and let you know whether your request for a refund or an exchange has been approved.

5.6

Once approved, any refunds will be processed and a credit will automatically be applied to the original method of payment. You should receive your refund from us typically within 14 days.

5.7

If you have not received your refund within 10 Business Days, please check your bank account or contact your credit card company, as it may take some time before your refund shows in your account. If, after completing these steps, you have still not received your refund, please contact us at support@pipdecks.com.

5.8

You will be responsible for paying your own delivery charges for returning your Goods to us unless the Goods were defective upon delivery.

6. Delivery, transfer of risk and title

6.1

Your Dispatch Confirmation will contain an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See paragraph 15 for our responsibilities when this happens.

6.2

Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.

6.3

You own the Goods once we have received payment in full, including of all applicable delivery charges.

6.4

If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

7. International delivery

7.1

We deliver to these countries (Australia, New Zealand, Canada, South Korea, Thailand, Chile, Argentina, Israel, Philippines, South Africa, Japan, Hong Kong SAR, Jordan, United Kingdom, Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, United Kingdom, Cyprus, Mexico, United States) 

7.2

If you order Goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

7.3

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

7.4

You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.

8. Price of goods and delivery charges

8.1

The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see paragraph 8.5 for what happens if we discover an error in the price of Goods you ordered.

8.2

Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

8.3

The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

8.4

The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

8.5

We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

9. How to pay

9.1

You can only pay for Goods using a debit card or credit card. We accept the following cards: Amex, Mastercard and Visa. You may also pay for your Goods using ApplePay, GooglePay, PayPal and other local payment providers depending on your location.

9.2

Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.

10. Our warranty for the goods

10.1

The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.

10.2

We provide a warranty that on delivery and for a period of 6 months from delivery of the Goods to you, the Goods shall:

1. subject to paragraph 4, conform with their description; and
2. be free from material defects in design, material and workmanship.

10.3

Subject to paragraph 10.4, if:

1. you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in paragraph 10.2;
2. we are given a reasonable opportunity of examining the Goods; and
3. we ask you to do so, you return the Goods to us at our cost,

we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full in accordance with the provisions of paragraph 5.

10.4

We will not be liable for breach of the warranty set out in paragraph 10.2 if:

1. you make any further use of the Goods after giving notice to us under paragraph 10.3;
2. you alter or repair the Goods without our written consent;
3. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
4. the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

10.5

We will only be liable to you for the Goods' failure to comply with the warranty set out in paragraph 10.2 to the extent set out in this paragraph 10.

10.6

Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

10.7

These Terms also apply to any repaired or replacement Goods supplied by us to you.

11. Intellectual Property

11.1 Ownership and Restrictions

All intellectual property in the Goods and on our Website, including but not limited to the "Pip Decks" name and trade mark, illustrations, text, video, graphics, music, structure and design of the Goods (the Materials) are either owned by or licensed to us. You may not be copy, reproduce, republish, upload, post, transmit, re-sell or distribute the Materials in any way unless you have received our prior written consent to do so.

12. Our liability: your attention is particularly drawn to this paragraph

12.1

References to liability in this paragraph 12 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

12.2

Nothing in these Terms limits or excludes our liability for:

1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation;
3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
4. any other liability that cannot be limited or excluded by law.

12.3

Subject to paragraph 12.2, we will under no circumstances be liable to you for:

1. any loss of profits, sales, business, or revenue; or
2. loss or corruption of data, information or software; or
3. loss of business opportunity; or
4. loss of anticipated savings; or
5. loss of goodwill; or
6. any indirect or consequential loss.

12.4

Subject to paragraph 12.2, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price you have paid for the Goods.

13. Termination

13.1

Without affecting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 10 days of you being notified in writing to do so;
2. you fail to pay any amount due under the Contract on the due date for payment;
3. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
4. your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

13.2

Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

13.3

Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

14. Events outside our control

14.1

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

14.2

If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

1. we will contact you as soon as reasonably possible to notify you; and
2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

14.3

You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us using the contact details specified in paragraph 1.2. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

15. Communications between us

15.1

When we refer to "in writing" in these Terms, this includes email.

15.2

Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.

15.3

A notice is deemed to have been received:

1. if delivered by hand, at the time the notice is left at the proper address;
2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
3. if sent by email, at 9.00 am the next working day after transmission.

15.4

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

15.5

The provisions of this paragraph shall not apply to the service of any proceedings or other documents in any legal action.

16. General

16.1 Assignment and transfer

1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens.
2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

16.2 Variation

Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

16.3 Waiver

If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

16.4 Severance

Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5 Third party rights

The Contract is between you and us. No other person has any rights to enforce any of its terms.

16.6 Governing law and jurisdiction

The Contract is governed by English law and any disputes arising out of or in connection with the Contract will be subject to the jurisdiction of the English courts. However, as a consumer, you may benefit from mandatory provisions of the law of the country in which you are a resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law (including your ability to insist that any claims we may bring against you or you bring against us are dealt with in the courts of the country you live in).