Frequently Asked Questions
Do you ship to my country?
We ship to the US, Canada, UK, Australia, New Zealand, and Europe.
You’re based in the UK - will there be customs charges on my order?
We have fulfilment centres in the US, UK and Europe. So if you are ordering within these zones - there is no customs charge. If you’re ordering outside of these zones (e.g. Canada) - customs charges may apply.
Do you do discounts for non-profits / educational institutions / students?
Yes! Get in touch at sales@pipdecks.com with your credentials (non-profit status or student ID) and we will arrange a discount for you.
Do you really have a 10x return on investment gurantee?
Yup. If within a year you have used the cards and video tutorials to a reasonable degree and you haven’t found the outcomes from using them are worth at least 10x what you paid, we’ll refund you in full - and you can keep the deck.
Can I get a VAT invoice?
Totally! You can provide your VAT number at checkout. And after making a purchase we will automatically email you a receipt. That email will include a link to generate a more detailed invoice that includes your company information and VAT.
Will the Digital Cards work in the software I use?
The Digital Cards are compatible with: Miro, MURAL, FigJam, PowerPoint, Jamboard, Whiteboard. Pretty much any software that allows you to play images. The Pip Deck comes in three formats: The super-premium physical deck. A lightweight PDF. And JPG images of the front and back of each card. The images are organised in folders inside a .ZIP file so you can easily navigate to the right card.
Can I upgrade to the Physical Deck package later?
Of course! Shoot us an email at support@pipdecks.com and we’ll sort you out.
What if I decide it’s not for me?
No problem at all! Email us at support@pipdecks.com within 100 days and we’ll refund you in full, no questions asked.