Leadership
Get out your comfort zone
Being a leader can lead to uncomfortable situations — from failed product launches to poor team performance.
So, get used to being uncomfortable.
To practice: push yourself to leave your comfort zone once a day for 6 months.
You'll adapt faster than you think.
Storytelling
Language!
When telling a story to an audience, use language that they'd use.
A unique turn of phrase or a slang term that the audience recognises will make your story more relatable.
And the most memorable stories are the ones we can relate to.
Facilitation
Empathy above all else
Master this one ability to be an amazing facilitator:
Empathy.
With empathy, you can:
- understand both sides of a discussion
- pre-empt any difficulties
- diffuse challenging situations
- Lead your group to success
Master it and watch your workshops improve 10x.
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One of the few newsletters I look forward to.
— Dave Cunningham, Head of DesignOps @ NHS
