PPP #1: Painful steps, open questions & creating gaps.

PPP #1: Painful steps, open questions & creating gaps.
Pip’s Practical Prompts Newsletter
Sent by Charles Burdett


Removing is designing

When designing, ask not what you can add, but what you can take away.

Some of the most successful companies flourish not because they offer anything new, but because they removed painful steps.

Like how Monzo removed walking to the bank on your lunch break.

(Share this on Twitter)



Ask, “what else?”

A mistake novice facilitators make is asking questions that invite a yes/no answer when trying to get a range of answers.

Instead of asking “anymore?”, ask “what else?”.

Resist the temptation to fill the silence. Don’t deviate. Repeat: “what else”?

(Share this on Twitter)



Withhold information

How does a great storyteller keep you hooked?

They don’t give you the full answer. Instead, they raise a question or leave an obvious gap.

Engineer your story to periodically make your listener ask “then what?” and you‘ll hold their attention indefinitely.

(Share this on Twitter)



Level up your career with Pip Club

Join 100,000+ leaders who get unique tips every week on storytelling, leadership and productivity - plus exclusive how-to guides, first-dibs on upcoming Pip Decks and our very best discounts.

No spam, no email sharing - ever. Privacy Policy

One of the few newsletters I look forward to.
— Dave Cunningham, Head of DesignOps @ NHS