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Who, What, When
Table of contents
What is Who, What, When?
Who, What, When is a card from the Workshop Tactics deck by Pip Decks.
Decide who’s committing to what, and by when. Encouraging the group to define their own actions and deadlines creates accountability, which means things are more likely to get done!
When to use Who, What, When
- Project deadlines are consistently missed
- Team members lack clarity on their responsibilities
- Meetings end without actionable outcomes
- Accountability is lacking in project execution
- Need for structured planning in a chaotic project
- Desire to improve team collaboration and communication
- Frequent project scope changes without clear tracking
How to use Who, What, When
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Draw three columns on your workspace (e.g, a whiteboard or virtual space). From left to right, write Who, What and When at the top of the columns.
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Starting with Who, write down the participants that will be taking an action.
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Ask each participant what actual steps they can commit to. Write these under What.
Fun fact: people are more likely to commit to actions when they are declared in front of a group.
- For each row, ask that person for a time and date they will have that item done by, and write it under When. ‘Next week’ is too vague, and doesn’t create concrete commitment.
- At this point, there might be a lot to do. Encourage those who have not contributed so far to either come up with an action, or assist another person.
