Sales
The power of questions
We’re taught to address objections with facts - never with questions.
When a client says, “This is too expensive”, don't list the benefits of your product.
By asking more questions, you can discover what their real objection is - as it’s rarely the price.
For example, “I understand that price is important to you. What other criteria will you be using?”.
Productivity
System shutdown
Finally! You’re done with work for the day.
You did well. So why does the stress linger - and last for hours into the evening?
You need a better divide - a proper work shutdown routine separating your day into parts.
It could be as simple as listening to music during your commute, or going for a walk as soon as you’ve finished working.
Teamwork
Feedback friendly
We all know a person who could improve at work, but nobody gives them feedback. People around them believe they wouldn’t change anyway.
Over time, this can really slow their progress. To avoid being that person, make yourself known as someone open to feedback.
You don’t have to take it on board - but always welcome it.
One of the few newsletters I look forward to.
— Dave Cunningham, Head of DesignOps @ NHS
