Refund policy

Effective Date: 20th June 2024

Welcome to https://pipdecks.com, operated by Chxrles LTD ("we", "us", or "our"). This Refund Policy explains the terms under which you may be eligible for a refund and outlines the process for initiating returns and obtaining refunds for physical products and subscription services purchased through our website. This policy applies to all our customers, irrespective of their geographical location.

General Overview

This Refund Policy covers two main types of purchases available on our website: Non-membership Physical Product Purchases and Subscription Services. Each category has specific terms and procedures for returns and refunds as detailed below.

Non-membership Physical Product Purchases

Returns and Conditions

1. Eligibility for Return:

   • You are eligible to return a physical product within 12 months of your purchase if you are not satisfied with your order.
     
     

2. Initiating a Return:

   • To initiate a return, you must provide a receipt or proof of purchase.
   • You should start the return process by contacting our support team at support@pipdecks.com or via your order tracking link.
     
     

3. Return Instructions:

   • Do not send the product back to the manufacturer.
   • Instructions for shipping the returned item will be provided once your return request is processed. This will include the return address and any specific shipping guidelines.
     
     

4. Product Condition:

   • Opened or used items are eligible for refunds.

Refunds

1. Processing of Refunds:

   • Once your return is received, we will send you an email to notify you of the approval of your refund.
   • Once approved - the refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 10 working days.
     
     

2. Late or Missing Refunds:

   • First, double check your bank account. Refunds typically arrive within 10 working days.
   • Contact your credit card company, as it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If after completing all these steps, you still have not received your refund, please contact us at support@pipdecks.com.
     
     

3. Exchanges:

   • We replace items if they are defective or damaged.
   • If you need to exchange a defective or damaged item for the same item, email us at support@pipdecks.com.
   • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping and Handling for Returns

1. Shipping Costs:

   • You will be responsible for paying for your own shipping costs for returning your item unless the item is defective.
   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item is defective.
     
     

2. Timeframe for Receiving Your Exchanged Product:

   • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Subscription Services (Beta Users)

Subscription Cancellation and Refunds

1. Right to Cancel:

   • You have the right to cancel your subscription at any time. The right to a refund depends on when the cancellation is made.
     
     

2. Cooling-Off Period:

   • You are entitled to cancel your subscription within 14 days of the start of the contract and receive a full refund provided any physical products received are returned unopened and in new condition.
     
     

3. Procedure for Subscription Cancellation and Refunds During the Cooling-Off Period:

   • To cancel your subscription during the cooling-off period, contact our customer service team at support@pipdecks.com with your subscription details.
   • You must return any received physical products unopened and in their original condition at your own expense.
     
     

4. Refunds After the Cooling-Off Period:

   • If you cancel after the 14-day cooling-off period, you can keep using the products and services until the end of the current subscription period. At the end of the subscription period, the subscription will not renew and you will lose access to the app.

   • For monthly plans, if you cancel within the first year of the subscription, we won't collect payments for the rest of the 12 month period if you return all physical products.

   • For annual plans, if you cancel within the first year of the subscription, you can get a refund for the rest of the year if you return all physical products unopened and in new condition.

   • All membership plans will auto-renew at the end of the term. You will be sent an email before renewal.

This Refund Policy is an integral part of our Terms of Service. By purchasing and using our products, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy. If you have any questions, please contact us.

Additional Information

If you require further clarification on any aspect of our returns and refunds process or need assistance with a return, please do not hesitate to contact us at support@pipdecks.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Refunds (if applicable) If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@pipdecks.com.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pipdecks.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For Gift Cards, please refer to our Gift Cards policy