Frequently Asked Questions
When will my pre-order of Innovation Tactics (Physical Deck) ship?
The digital version of Innovation Tactics (Physical Deck) is emailed right after checkout. The physical deck will ship out from the 20th of July 2023.
Do you ship to my country?
We ship to the US, Canada, UK, Australia, New Zealand, and Europe.
You’re based in the UK - will there be customs charges on my order?
We have fulfilment centres in the US, UK and Europe. So if you are ordering within these zones - there is no customs charge. If you’re ordering outside of these zones (e.g. Canada) - customs charges may apply.
Do you do discounts for non-profits / educational institutions / students?
Yes! Get in touch at firstname.lastname@example.org with your credentials (non-profit status or student ID) and we will arrange a discount for you.
Do you really have a 10x return on investment gurantee?
Yup. If within a year you have used the cards and video tutorials to a reasonable degree and you haven’t found the outcomes from using them are worth at least 10x what you paid, we’ll refund you in full - and you can keep the deck.
Can I get a VAT invoice?
Totally! You can provide your VAT number at checkout. And after making a purchase we will automatically email you a receipt. That email will include a link to generate a more detailed invoice that includes your company information and VAT.
Will the Digital Cards work in the software I use?
The Digital Cards are compatible with: Miro, MURAL, FigJam, PowerPoint, Jamboard, Whiteboard. Pretty much any software that allows you to play images. The Pip Deck comes in three formats: The super-premium physical deck. A lightweight PDF. And JPG images of the front and back of each card. The images are organised in folders inside a .ZIP file so you can easily navigate to the right card.
Can I upgrade to the Physical Deck package later?
Of course! Shoot us an email at email@example.com and we’ll sort you out.
What if I decide it’s not for me?
No problem at all! Email us at firstname.lastname@example.org within 100 days and we’ll refund you in full, no questions asked.