Improving your verbal communication

Verbal communication is essential to human interaction, playing a crucial role in our everyday lives, relationships, and professional endeavors. It’s necessary to understand the different types of verbal communication, examples of their application, and ways to enhance these skills to communicate with others effectively.

Whether you want to enhance your workplace interactions, strengthen your personal relationships, or improve your overall communication proficiency, this guide will provide valuable insights and strategies to help you succeed.

5 types of verbal communication

Understanding the different types of verbal communication is essential to becoming an effective communicator. Not all verbal communication is the same—different situations call for various forms of verbal interaction. The following are five common types of verbal communication that we encounter in our daily lives.

1. Intrapersonal 

This type of communication occurs within a person. The internal dialogue or self-talk we have with ourselves is fundamental to self-understanding, motivation, and problem-solving. Examples include thinking through a dilemma, reciting an upcoming presentation in your head, or talking to yourself about your feelings.

Intrapersonal communication serves as the basis for all other forms of communication. It determines our self-concept, perceptions, and understanding, shaping how we engage with others. It also aids in self-regulation, effectively controlling our behavior and reactions. Thus, positive self-talk and constructive self-dialogue can enhance our communication skills and personal well-being.

2. Interpersonal

Interpersonal communication involves two or more people. It is the most common form of verbal communication in daily conversations, discussions, negotiations, conflict resolution, and social interactions. Whether in a personal, social, or professional setting, effective interpersonal communication enhances relationships and understanding among those involved.

This type of communication helps build trust in personal and professional relationships. Effective interpersonal communication helps us solve problems, make decisions, and create a stronger sense of community. It allows us to navigate different social situations, manage conflicts, and adapt our communication style according to the situation and the person we interact with. It offers a platform for giving and receiving constructive feedback, fostering personal growth and development.

3. Group 

Group communication involves verbal interaction with more than two people. It typically happens in meetings, group discussions, brainstorming sessions, or social gatherings. The aim is to achieve a common understanding or goal, which requires practical communication skills to ensure that everyone's voice is heard and understood.

Group verbal communication facilitates pooling varied perspectives, experiences, and ideas. This diversity of thought often leads to more comprehensive and effective solutions to problems or more innovative ideas. It also helps develop better interpersonal relationships among group members, fostering understanding, unity, and mutual respect. It allows individuals to refine their ideas against those of others, enhancing their thought processes and decision-making abilities.

4. Public 

This type of communication occurs when a person communicates with a large group or audience through public speaking, presentations, seminars, or lectures. The speaker's role is to convey a message effectively to the audience, often to inform, persuade, or entertain. Public speaking demands strong verbal communication skills to deliver the message clearly and effectively.

Public verbal communication is vital because it directly influences the perception of an individual or organization by a large audience. It can help establish credibility, motivate audience members, and evoke thought or action. Solid public speaking skills can also boost an individual's confidence and leadership abilities and are often a critical factor in career advancement. Effective verbal communication in a public forum can help disseminate important information to a large group concisely and clearly, ensuring the message is understood as intended.

5. Mass communication

Mass communication refers to information disseminated on a large scale to a broad audience, typically through media like television, radio, newspapers, and the internet. Media outlets are responsible for providing information, news, entertainment, or persuasive messages. It is often one-way communication with minimal feedback from the audience.

Mass communication can drive public opinion, educate people on significant issues, and contribute to societal change. It invites diverse voices and perspectives to be heard, fostering a broader worldview. It can also promote inclusivity, create awareness about global problems, and motivate people to take action.

Recognizing these different types of verbal communication can help us adapt our communication style to various situations, making us more effective and successful communicators.

Why are verbal communication skills essential?

Verbal communication skills are the foundation of successful workplace interactions. They are indispensable in fostering effective collaboration, nurturing strong relationships, and promoting clear understanding among team members, clients, and stakeholders.

Enhances team collaboration

Verbal communication allows the sharing of ideas, the resolution of conflicts, and the clarification of goals. When team members can clearly articulate their thoughts and listen actively to others, they enhance collaboration.

Boosts relationships

Building good working relationships is essential to a harmonious and productive workplace environment. Effective verbal communication helps create empathy, respect, and mutual understanding between colleagues, superiors, and subordinates, fostering a positive work atmosphere.

Facilitates accurate information flow

The accuracy of information is vital in the workplace. Misunderstandings can lead to mistakes, missed deadlines, and even damage the company's reputation. Verbal communication skills help ensure the right message reaches the right people at the right time.

Enables decision-making

Decisions in the workplace need to be informed, well-considered, and timely. Effective verbal communication allows individuals to share insights, ideas, and concerns, enabling managers and leaders to make sound decisions.

Resolves conflicts

Conflicts are often the result of miscommunication or misunderstanding. Expertise in verbal communication can help express feelings and opinions assertively yet respectfully, leading to constructive conflict resolution.

Improves customer relations

For those with customer-facing roles, communicating verbally with customers is paramount. Through these interactions, businesses can build a rapport with customers, understand their needs, handle complaints, and ultimately deliver excellent customer service.

Examples of verbal communication

The following examples of verbal communication in practice can help us recognize and understand its practical application across different scenarios.

Casual conversation

Casual conversation is the most common form of verbal communication. It could include a chat with a friend about their vacation or a discussion with a colleague about a new project. The hallmark of casual conversation is its informal tone, personal subject matter, and the back-and-forth nature of the dialogue. Both parties should reciprocate through dialogue rather than one person doing all the talking.

Business meetings

In a business meeting, verbal communication is structured and formal. A team leader might share updates from management, outline project tasks, or discuss strategies. The crucial elements here are clarity, conciseness, and relevance to the business context.


Presentations are another instance of structured verbal communication. Here, the presenter shares information, often supported by visual aids, with a group. For example, a marketing executive might present a new advertising campaign to stakeholders. A successful presentation requires precise delivery, engaging content, and responses to audience questions.

Phone calls

Verbal communication over the phone involves listening and speaking skills. Whether a quick check-in with a team member or a customer service call, the speaker must articulate clearly, respond appropriately, and ensure the listener understands the information.


A teacher explaining a concept to students, a chef describing a cooking process, or a fitness trainer guiding a workout session are all examples of instructional speech. Instructional speeches are characteristically precise, step-by-step, and aimed at helping the listener perform a specific task.


A seminar is similar to an instructional speech, though it may be more detailed. During a seminar, attendees gather, often in an academic or professional setting, to delve deeper into a specific topic. The speaker, an expert in the field, shares detailed insights and findings, often utilizing visual aids and handouts for a comprehensive understanding.

A unique characteristic of a seminar is the interactive element. After the presentation, there is often a question-and-answer session and sometimes group discussions. These allow attendees to clarify doubts, challenge ideas, and deepen their understanding of the topic. Seminars usually stimulate discussions, idea exchanges, and networking opportunities among participants.


Another important scenario involving verbal communication is interviews—a job interview, a university admission interview, or a media interview with a public figure. It requires not just speaking clearly and confidently but also listening attentively. The interviewee needs to understand the questions thoroughly before responding appropriately, while the interviewer must listen effectively to evaluate the responses. Good verbal communication also involves demonstrating knowledge, presenting ideas or arguments persuasively, and building rapport with the interviewer.

Media communication

When news anchors share breaking news or a radio jockey entertains listeners, they use verbal communication to convey information and engage their audience. Their communication must be articulate, engaging, and suited to the audience's understanding.

By understanding these examples, we can better appreciate the practical use of verbal communication in different situations and apply these insights to enhance our communication skills.

Benefits of effective verbal communication

Effective verbal communication brings many benefits, enhancing our personal and professional lives.


Verbal communication allows for immediate feedback and the quick exchange of ideas. It enables real-time interaction, saving time on written correspondence that might require waiting for responses.


When verbal communication is clear and concise, it reduces the chance of misunderstandings. Clear communication ensures that the listener successfully receives and understands the intended message.


Verbal communication provides an excellent platform for brainstorming and sharing creative ideas. It fosters collaboration and innovation, leading to unique solutions and fresh perspectives.

Conflict resolution

Effective verbal communication is vital to resolving conflicts. Expressing feelings and viewpoints, listening to others, and reaching a mutual understanding can all be achieved through effective communication.

Ways to improve your verbal communication skills

Improving verbal communication skills is an ongoing process, and many strategies can help us become more effective communicators.

1. Be clear on what you want to say

Before you speak, ensure you know what message you wish to convey. If your thoughts are organized and clear, your verbal communication will be precise and effective, helping to avoid misunderstanding and confusion.

2. Take your audience into consideration

Understanding your listener's perspective and tailoring your communication is important. Consider their knowledge level, cultural background, language proficiency, and preferences. Doing so lets you communicate effectively and make your message more engaging.

3. Don't forget about nonverbal communication

Nonverbal cues, such as body language, facial expressions, gestures, and tone of voice, complement verbal communication. They can reinforce your message, express emotions, and sometimes convey messages more powerfully than words.

4. Breathe

Remember to breathe while speaking. It can help to calm your nerves, boost your confidence, and ensure your voice is steady and clear.

5. Engage in active listening

Communication is a two-way process; listening is equally important as speaking. Active listening involves showing interest, asking clarifying questions, and offering relevant feedback. This helps build relationships and enhance mutual understanding.

Learn to tell a compelling story

To express yourself effectively, it is essential to choose the right communication style and use the appropriate means. Storyteller Tactics can help you harness the power of verbal storytelling and improve your verbal communication skills.


What are the four types of communication?

Apart from verbal communication, the other three types are nonverbal, written, and visual. Nonverbal communication involves body language and facial expressions. Written communication entails emails, letters, reports, and social media posts. Graphs, charts, and maps may represent visual communication.

What is formal communication?

Formal communication is a type of communication that follows a particular set of rules, protocols, or structures. It's typically used in professional settings, where there are specific guidelines on how communication should happen. This type of communication usually involves documentation and has a clear, organized flow of information.

These inquiries highlight the vast and complex world of communication, demonstrating that verbal communication is just one of many ways we interact and convey information to each other. Understanding all these types and the nuances that differentiate them can enhance our effectiveness in various communication situations.

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