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Communication Matrix
Table of contents
What is Communication Matrix?
Communication Matrix is a card from the Team Tactics deck by Pip Decks.
In a fast-paced environment, a lack of accountability can mean things get missed. Keep track of everything you need to communicate on a regular basis.
“The single biggest problem in communication is the illusion that it has taken place.”, George Bernard Shaw
Try Appreciation Playbook before to make sure you’re not missing anything. And Agile Comms after to help communicate clearly.
When to use Communication Matrix
- Rapid team growth leading to communication breakdowns
- Frequent miscommunications causing project delays
- New leadership struggling with team alignment
- High employee turnover due to lack of information
- Scaling operations requiring structured communication
How to use Communication Matrix
- With your team, write a list of all the things you need to communicate. For example: project status update, design strategy update, team changes, all religious festivals.
- Group them using Theme Sort.
- Together, work through the following questions for each thing you need to communicate:
- Who in the team? (E.g., delivery manager.)
- Says what? (E.g., who has joined/left.)
- In which channel? (E.g., weekly company meeting.)
- To whom? (E.g., the whole team.)
- With what effect? (E.g., so people feel welcome.)
- When? (E.g., weekly.)
- Keep track of your regular communications in a shared space and review every three months.
- It may be useful to run a Ritual Reset to align your communications and meetings. Consider doing Sphere Of Influence to make sure you’re speaking to the people you need to.
