What is the Task Modelling card?
Gain clarity about the steps people go through and the decisions they make to accomplish a specific task.
The best predictor of future behaviour is past behaviour. If you’ve always done something a certain way, you’re likely to do that same thing in the same manner in the future.
How to use the Task Modelling card
1. Use Top Tasks to unearth tasks and pick a common task that you’d like to understand. For example: picking a colour from the Design System.
2. Ask someone to describe, let you watch or sketch out the last time they attempted the task. Use Research Questions to make sure you’re not leading them.
3. Together, draw a diagram of the high-level steps that make up the task. Put each one in a box and join it to the next step with an arrow.
4. For tasks with multiple related options, draw a circle around them.
5. Review the task with the group and identify opportunities to improve the task flow. For example: the prototyping kit is always up to date as it’s used daily. It should be the first choice.
6. Consider how this task fits into your landscape by using Lean Wardley Map.