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Top Tasks
Table of contents
What is Top Tasks?
Top Tasks is a card from the Team Tactics deck by Pip Decks.
Focussing on what’s most important to your team and customers creates a better service and experience. For example, reducing time to complete a task, or increasing task success rates.
“The worst way to design something is to have five smart people in a room drinking lattes. This is the age of the customer and data.”, Gerry McGovern
Use Productivity Blueprint to collect tasks. Try Task Modelling afterwards to dig into the detail.
When to use Top Tasks
- Team is overwhelmed with tasks and needs prioritization
- Customer feedback indicates dissatisfaction with service
- New product or service launch requires task alignment
- Scaling business needs to streamline operations
- High employee turnover due to unclear task priorities
- Low productivity due to task misalignment
- Need to improve customer experience and satisfaction
How to use Top Tasks
- Collect a list of all the possible tasks that your team or customers may want to complete.
For example: request research participants, contribute to the design system, design a workshop, etc.
- Keep going until you have at least 50 tasks, then Theme Sort.
- In your group or using a survey, ask people to vote for the top 20 tasks that:
- they do the most
- are the most important
- Create a task league table from the results, ranked by the most frequent and most important.
- As a group, go through the top 10 tasks that have the most votes. Private Vote for the top three tasks that the group thinks it can have an immediate impact on.
- Use Task Modelling on these three tasks to understand how people currently complete them.
- Use Force-Field Analysis to evaluate how difficult it would be to create change for each one.
- If the change is easy, use Who, What, When to make sure the change is worked on. Otherwise, plan a session to work out how to tackle it.
