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Onboarding Retros
Table of contents
What is Onboarding Retros?
Onboarding Retros is a card from the Team Tactics deck by Pip Decks.
According to LinkedIn, almost one-quarter of people decide they are going to leave their role within the first 45 days. The cost of employee turnover is generally a lot higher than people account for. It pays to give your onboarding process constant attention.
“It usually takes 8–12 weeks to replace a knowledgeable worker, and then another month or two before the replacement gets to full productivity mode.”, Stephen King, GrowthForce
Use alongside Health Monitor to unearth problems in individual teams.
When to use Onboarding Retros
- High employee turnover within the first few months
- Inconsistent onboarding experiences
- Feedback indicating new hires feel unprepared
- Difficulty in achieving full productivity quickly
- Need to standardize onboarding across teams
How to use Onboarding Retros
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Book a session with new starters four weeks after they join.
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Write When you first heard about the job on the left of a piece of paper, and Today on the right.
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Ask your new starter to talk you through each step of the onboarding process from then to today.
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Write down each step as they talk, along with any pain points or ideas to improve.
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Once you have reached Today, ask the participant to review the steps and add anything you missed.
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Combine all of these onboarding retros into a ‘master journey’ document.
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Review these onboarding retros and create an onboarding checklist of things to improve. Use Who, What, When to make sure it is put into action.
Tip: try a Lean Survey to form a data set around onboarding. For example, ask, “Do you know what’s expected of you? How long did that take?” or “I am not sure what is expected of me”. Use the data to show progress over time.
